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Terms and Condition

WEBSITE TERMS OF USE

This website is owned & operated by POEM. Throughout the site, the terms “we”, “us” and “our” refer to POEM. POEM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools, which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. While POEM aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologize.

The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian. All prices, unless indicated otherwise are in Indian Rupees.

By indicating user's acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

In a credit card transaction, you must use your own credit card. POEM will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.


SHIPPING

Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order. Shipment/delivery time, of the order starts from the day of receipt of the payment confirmed against the order placed with POEM. The shipment /delivery time is an approximate time mentioned by the vendor against each product. POEM shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of POEM. The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. POEM reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), POEM has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever. Delivery of orders would be done address specific not person specific. Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site. These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded. All Duties and taxes for international shipping shall be borne by the customer. POEM is not liable to pay any Duties or Taxes for International Shipping.


RETURNS

While poem is a fast growing brand, we are a still a very small team, and at this time all sales are final. We are constantly endeavoring to improve our service and available stock, but at this time, due to the finality of your purchase, we strongly encourage you to email us at hello@poembags.com with any prior questions or concerns. We also strongly suggest you precisely note measurements and scale of all products before purchasing. In the event of manufacturing defect, please email us at hello@poembags.com within 48 hours of receiving your bag.


LEATHER WEAR & TEAR

Leather being a natural material, it is characterized with variations in 'Grain' character, color variation, texture variation, uneven thickness, surface blemishes - all together forming a beautiful, long lasting, naturally grown product, called leather. Hence, if you do notice any of the above in your bag please keep in mind that it is a natural part of leather skin that has been used to make your bag & should not be considered as a defect. As you use the bag, the leather will become more beautiful, supple & elegant looking.


PRODUCTS

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our current Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

This site and the materials and products on this site are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, POEM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. POEM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. POEM does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Your use of this website or any information on this website is entirely at your own risk. POEM makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. POEM excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. This website may contain links to other Internet sites provided by third parties. The provision of any of these links does not represent an endorsement by POEM of those Internet sites, nor does POEM make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party Internet sites.

To the maximum extent permitted by law (Under the Indian Law), POEM is not liable to you or anyone else for:

  • Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
  • Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
  • Your use or misuse of this website or any information or material contained in this website.
  • The loss or modification of information or material transmitted from this website.
  • Any defect, technical problem or virus attached to or arising from this website or the server.
  • Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought though this website.
  • The products displayed being unavailable at any time.
  • Your inability to access or use the website or any material on the website.
  • The loss of confidentiality in any information or material transmitted to or from the website.

To the maximum extent permitted by law, POEM does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.


INTELLECTUAL PROPERTY & TRADEMARKS

POEM is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to POEM in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of POEM’s intellectual property is prohibited without the prior written permission of POEM, Plot no. 262, Sector 6, IMT Manesar, Haryana, India. Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.


COPYRIGHT

This website and its contents are the property of POEM and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act, and any such case or person can be prosecuted by law.

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